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Shipping + Refunds

Shipping

Thank you for choosing our products! We want to ensure that you receive your order in a timely manner, and we strive to provide a seamless shipping experience. Please review our shipping policy below:

  1. Processing Time:

    • Once your order is received, our team will process it promptly.

    • Orders are typically processed within 2 working days (Monday to Friday, excluding holidays).

    • During high-demand periods, processing times may be slightly extended, but we will do our best to minimise any delays.

  2. Shipping Methods:

    • We partner with Australia Post to deliver your orders efficiently.

    • The specific shipping method for your order may change depending on your location and the size/weight of the package.

    • We offer free shipping as the default option, which provides a balance between cost and delivery time.

  3. Address Accuracy:

    • Please ensure that the shipping address provided during checkout is accurate and complete.

    • We are not responsible for delays or non-delivery caused by incorrect or incomplete address information.

Refund Policy

We strive to provide you with high-quality products that meet your expectations. In the rare event that you receive a faulty product, please follow our refund policy guidelines outlined below:

  1. Reporting a Faulty Product:

    • If you receive a faulty item, please email us at erin@nextgenerationwellness.com.au within 5 days of receiving the product.

    • In your email, provide us with the details of the issue and any relevant information or images that can assist us in understanding the problem.

  2. Replacement of Faulty Items:

    • Once we receive your email and assess the situation, we will arrange for a replacement of the faulty item.

    • The replacement will be processed promptly, and we will cover any additional shipping costs associated with the replacement.

  3. Return of Faulty Items:

    • In some cases, we may request the return of the faulty item.

    • We will provide you with the necessary instructions and cover the return shipping costs in such instances.

  4. Return Eligibility:

    • To be eligible for a replacement of a faulty item, please ensure that you contact us within the specified timeframe mentioned above.

    • The product must be unused and in its original condition, including all packaging and accompanying materials.

  5. Non-Faulty Items:

    • We do not offer refunds for non-faulty items.

Please remember that our customer satisfaction is of utmost importance to us. We will make every effort to resolve any issues and ensure your complete satisfaction with our products. If you have any questions or require further assistance, please don't hesitate to contact us at erin@nextgenerationwellness.com.au.

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